Traveling with your pet, with unusual luggage, or sending a minor on a bus is possible in many cases, but Each operator defines their own rules, They can change depending on the route, the class of service, or the season. That’s why this guide doesn’t give you a single rule: it gives you the list of things you need to confirm before buying.
Traveling with a pet
Some lines accept small pets under specific conditions, others do not. Before buying, confirm with the operator:
- Do you accept pets on that route and in that class of service?
- Do they travel with you or in the luggage compartment?
- What size, weight, and type of conveyor is allowed?
- Is there an additional cost? Is it paid online or at the box office?
- Do they require a health certificate or vaccination card?
Service dogs usually receive a different treatment; please confirm this with the line as well.
Heavy or extra luggage
- How many pieces and how much weight does your ticket include?
- How much does excess cost and where is it paid?
- Do they accept bicycles, musical instruments, surfboards or large boxes?
- Are there any prohibited items (for example, flammable substances)?
Minors
- From what age is a separate ticket required?
- Does the operator allow a minor to travel without an accompanying adult? From what age and with what requirements (parental authorization, identification)?
- For international travel, the immigration requirements for minors are stricter; consult them in advance.
How to consult it
- Find your route on BUZ and check which operator has the departure you are interested in.
- Check the conditions of that line or contact the operator directly; the operator's details are also included in your electronic ticket.
- If you have any questions about your reservation, please write to us servicioalcliente@buz.com.mx or via WhatsApp at 56 5779 8626.
Do you have any questions before buying?
Our team helps you review your case.
Frequently Asked Questions
Can I travel with my dog on the bus?
It depends on the operator, the route and the class of service. Confirm with the line before buying.
Can a minor travel alone on a bus?
Each operator determines whether it allows it and under what conditions. Check with the line before purchasing the ticket.
