HELP CENTER

We understand your concern. Your e-ticket should arrive in your email within 5 to 10 minutes after purchase. If you don't see it, follow these steps:

• Check your Spam folder or "Junk Mail." Sometimes it ends up there by mistake.
• Make sure you've entered the correct email address at the time of booking.

If you've checked and it still isn't there, please contact us by email at servicioalcliente@buz.com.mx or send us a message on WhatsApp 56 5779 8626. We'll forward it right away.

Don't worry! This is a common mistake. To correct your email address and ensure you receive your confirmation, please contact us right away.

Send us an email at servicioalcliente@buz.com.mx including:

• You full name the one you used to make the purchase.
• The phone number that you entered.
• The correct email address where you want to receive the ticket.

We'll make the correction so you can receive your ticket and future notifications without any issues.

Changes to passenger information, such as name or contact information, depend on the bus or train company's policy and the terms of your fare.

At BUZ, we allow you to request a name correction for minor errors (spelling or order) as long as you request it at least 5 hours before departure.

Please note, from BUZ:

• Complete passenger changes are not permitted.
• This does not apply if the ticket was purchased at a discount or has already been invoiced.

To request any changes, send an email to servicioalcliente@buz.com.mx with your reservation number and the details of the change.

Corrections to the name are permitted only if they are spelling errors or if you need to clarify the relationship between the buyer and the passenger. Changes that involve replacing one passenger with another are not permitted.

You must request the correction at least 5 hours before the scheduled departure time.

Please send us the evidence and the correct name to servicioalcliente@buz.com.mx.

Our team will handle the change, subject to the carrier's terms and conditions.

BUZ acts as your sales agent. If you need to contact the carrier (ADO, Greyhound, Tufesa, etc.) directly regarding operational matters (e.g., information about a lost bag or a delay at the terminal), we recommend the following:

1. Check your ticket: The name of the carrier and, often, its contact numbers or website are printed on the e-ticket we send you.
2. Contact BUZ: For any changes, cancellations, or refunds regarding your reservation, you should always contact us first via servicioalcliente@buz.com.mx or WhatsApp. We serve as the official liaison with the carrier for these procedures.

Buying your ticket on BUZ is a fast, secure, and simple process. Forget about visiting multiple websites or going to the terminal; on BUZ, you can find your ideal trip in just three steps:

• Search and Compare Instantly: Enter your departure city, destination, and date in the main search bar. BUZ will instantly show you schedules, prices, and onboard services (Wi-Fi, amenities, baggage) from more than 40 carriers in Mexico, the U.S., and Canada.
• Choose Your Ideal Option: Filter the results by price, schedule, or airline. Once you find the route that works best for you, select your seat and add the Buz Flex protection plan to enjoy greater flexibility for making changes.
• Pay Securely and Receive Your Ticket: Complete your payment through our secure system (we accept credit/debit cards and digital payments). You'll receive your e-ticket instantly via email, ready for your trip.

Your trip starts off easy! At BUZ, we guarantee you'll find the widest selection and the simplest booking process so you can travel with complete confidence.

Buying bus tickets online with BUZ is a secure and highly reliable process. We operate according to standards equivalent to those used by international travel agencies (OTAs).

Your Safety Is Our Priority:

• Secure Payments: Your payment information is processed by certified third parties. BUZ does not store full card numbers, ensuring security for every transaction.
• Guaranteed Confirmation: You'll receive your official e-ticket from the bus line directly in your email.

At BUZ, we offer you the widest selection in a reliable, simple way—with no hidden costs.

We offer a variety of payment methods to make your purchase easy:

• Credit and Debit Cards: We accept all major credit cards (Visa, MasterCard, and American Express).
• Other Options: Depending on the route and the carrier, we can offer payments through platforms such as PayPal or cash options such as OXXO (check availability during checkout COMING SOON).

Remember: Your payment information is secure, as our payment processors comply with the strictest security standards.

You don't need to print it.

For most operators on the BUZ platform, all you need to do is show the QR code or barcode from your ticket on your mobile phone (digital). You'll receive this confirmation by email and in your BUZ account.

Recommendation: Please have your official ID ready, as it is required for boarding.

Buying tickets on BUZ is quick and easy. We just need the essential information to issue your ticket and send you travel notifications:

1. Trip Details: Origin, destination, and date.
2. Contact Information: Full name, email address, and phone number (for sending confirmation and providing support).
3. Payment Information: Information about your credit/debit card or the payment method you choose.

Shopping online with BUZ offers you:

• Comparison and Best Deal: In one place, you can compare prices, schedules, and services from multiple bus lines (ADO, Tufesa, Greyhound, etc.), eliminating the need to visit multiple ticket counters.
• Time Savings: You avoid lines and the trip to the terminal. You can book 24/7 from the comfort of your home or on your cell phone.
• Transparency: You'll see the final price with no hidden fees before you pay.
• Easy Management: You can access your ticket online and manage changes or cancellations more quickly through our customer support.

Yes, it's usually better to buy in advance.

Just as with flights, bus companies often offer promotional or discounted fares for reservations made weeks or months in advance. Buying a ticket on the same day—especially during peak seasons or on popular routes—can result in higher prices.

BUZ Recommendation: Use our price comparison tool to see how prices have changed over time. Planning and booking in advance is the most efficient way to ensure you get the best price.

To purchase a bus ticket for international routes (e.g., from Mexico to the U.S. or Canada) on BUZ, you'll need the same basic contact and payment information. However, you should keep the following travel requirements in mind:

• Travel Documents: It is the passenger's responsibility to have a valid passport and visa (or any other entry/exit documents required by the destination country, such as special permits).
• Consistent information: Make sure the name on your ticket matches exactly the name on your official ID to avoid problems at customs.

We recommend that you consult the Cross-Border Travel Guide in our Help Center for additional details about customs and immigration.

BUZ specializes in fast and secure online ticket purchases using debit cards, credit cards, bank transfers, and digital wallets. We do not accept payments directly on the bus, but you can make your payment by depositing cash at convenience stores.

The minimum price for a ticket varies depending on the route, distance, and carrier. To ensure you get the lowest price, we recommend:

• Book in advance (at least 1–2 weeks).
• Travel during off-peak hours or days (weekdays).
• Compare rates among the more than 40 carriers offered by BUZ.

BUZ helps you find the best price by instantly comparing bus and train tickets from more than 40 trusted operators in Mexico, the United States, and Canada. Our comparison tool ensures that you always see the best available deal in one place.