There are four ways to buy a bus ticket in Mexico: at the terminal ticket office, on the website or app of each line, on a platform that compares several lines at once, or at an agency. Here we explain what is best in each case, how to pay online, and what to check before buying.
Short answer
If you already know which line you want to travel on, you can buy it on their official website. If you want Compare schedules and prices of multiple lines in a single search, uses a platform like BUZ: in boletos.buz.com.mx Operators such as ADO, ETN, Primera Plus, Senda Diamante, Turistar, AU, Futura and Flix appear, and you pay with a card, Apple Pay or Google Pay. The ticket arrives in your email.
The 4 ways to buy a bus ticket
| Where | When Is It Best to... | What to consider |
|---|---|---|
| Ticket office of the terminal | Last-minute trips or if you prefer to pay in cash | You have to go to the central station; during the high season there may be queues or few seats. |
| Site or app for each line | If you have already chosen an operator and know their route | You only see one operator: to compare you have to open several sites |
| Platform that compares lines (like BUZ) | If you want to see all the departures and prices for a route in a single search | Check that the operator and the terminal are the ones you expect before paying. |
| Travel agency or company | Groups, business trips or personnel transfers | Useful if you need a single invoice; see BUZ Corporate Travel |
How to shop online with BUZ
- Enter boletos.buz.com.mx and write the origin, destination and date.
- Compare the departures: operator, time, duration, departure and arrival terminal, and price.
- Choose your trip and capture the data of each passenger as it appears on their identification.
- Pay with Visa, Mastercard, American Express, Apple Pay or Google Pay.
- Receive your ticket by mail and bring it with you on your mobile phone or printed out, as indicated by the operator.
Step by step with captures: How to Buy Bus Tickets Online with BUZ.
What to check before paying
- Terminal: In large cities there are several power plants (for example, in CDMX: Norte, TAPO, Sur and Poniente). Confirm which one you are going to and which one you are going to get to.
- Passenger's name: It must match the identification. At BUZ, a name correction is requested at least 6 hours in advance.
- Changes and cancellations: They depend on the operator and the tariff. Before buying, check Exchanges and Returns; When paying, you can add Buz Flex ($30 MXN) to the trips they offer.
- Luggage, pets and minors: Each line has its own rules. Summarize in luggage, pets and minors on the bus.
Most searched routes for online shopping
- Mexico City → Puebla
- Mexico City → Querétaro
- Mexico City → Oaxaca
- CDMX → Acapulco
- Monterrey → Saltillo
- Monterrey Airport → Saltillo
- Mérida → Cancun
- All destinations in Mexico
Frequently Asked Questions
Where can I buy bus tickets online in Mexico?
On the site of each line or on platforms that compare several lines at the same time. On BUZ (boletos.buz.com.mx), you compare operators such as ADO, ETN, Primera Plus, Senda Diamante, Turistar, AU, Futura and Flix in a single search.
Is it safe to buy bus tickets online?
Yes, if you purchase from a site with a secure connection (https) and receive the confirmation by email. At BUZ, payment is processed with a card, Apple Pay or Google Pay, and the ticket arrives in your email.
What payment methods does BUZ accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay.
Can I change or cancel a ticket purchased online?
It depends on the operator and the tariff. At BUZ you can check the conditions in Changes and returns; the name correction is requested at least 6 hours in advance.
Is BUZ a bus line?
No. BUZ is a Mexican platform for searching and buying bus and train tickets; the trips are operated by transport operators. In addition to Mexico, it has routes in the United States and Canada.
Do they have customer service?
Yes, BUZ has 24/7 customer service. The contact details are on Contact.
