Frequently Asked Questions About BUZ

BUZ is a Mexican platform, based in Monterrey, that allows you to compare and buy bus tickets online. You can search for options from different operators and routes from boletos.buz.com.mx, Select the trip that suits you and complete the online purchase.

BUZ serves as a platform for comparing and purchasing bus tickets online. Before paying, make sure you're on the official websites buz.com.mx or boletos.buz.com.mx, and double-check your trip details.

BUZ markets tickets from operators such as ADO, ETN, Primera Plus, Flix and Senda, among others, available on its platform. The companies shown depend on the route and date you are looking for. Check boletos.buz.com.mx to learn about the options available for a specific trip.

Yes. BUZ offers travel options to the United States. The available routes and operators depend on the selected origin, destination, and date. Perform a search boletos.buz.com.mx To check the current availability and confirm the required travel documentation before purchasing.

Enter boletos.buz.com.mx, Select origin, destination, date and passengers, and review the available options. Choose the trip you prefer, capture the requested data, carefully review the information and complete the payment. After purchase, the ticket is sent to the registered email address.

You can pay for your purchase using a credit or debit card (Visa, Mastercard, or American Express), Apple Pay, or Google Pay. The available payment options are displayed during the booking process. Always review the total amount and your trip details before confirming the transaction.

The ticket will be sent to the email address you provided during checkout. Please double-check your email address before paying, and after purchasing, be sure to check your spam or promotions folders if you don't see the message in your inbox.

The way the ticket should be presented may depend on the operator and the service contracted. Before leaving for the terminal, check the instructions included in your ticket and the information relevant to your journey.

The rules for buying on behalf of another passenger depend on the operator and the trip. If you make the purchase, it correctly captures the traveler's details.

The requirements, fees, and conditions for minors depend on the operator and the type of trip. In international travel, additional requirements may apply, so it is advisable to confirm them before purchasing.

The amount, weight, dimensions, and type of luggage allowed depend on the policies of the operator who will carry out the trip. If you are carrying special or bulky luggage, confirm the corresponding conditions before going to the terminal.

Some operators allow you to select your seat during booking. When this feature is available for your trip, the purchase process will show the corresponding options.

The consequences of not showing up on time depend on the operator's policies and the conditions of your fare. The ticket may not necessarily be used for another departure or refunded.

It depends on the operator and the tariff purchased. To request a review of a change or cancellation, write to servicioalcliente@buz.com.mx with your booking code and the email used during the purchase. For more details, see Changes, Cancellations, and Refunds.

The possibility of a refund depends on the conditions of the ticket, the fare and the operator. Not all cancellations result in a refund. Contact servicioalcliente@buz.com.mx to request the revision of your reservation.

Yes. BUZ has a section dedicated to corporate travel. If you are looking for solutions for the travel of a company or work team, check Corporate travel to learn the available information about this service.

You can write to servicioalcliente@buz.com.mx. To facilitate the review, include your booking code or reference, the email used during the purchase, the passenger's name, the route and date of the trip, as well as a clear explanation of the situation you need to resolve.