Policy on refunds

Cancellation and Refund Policy

1. BUZ does not issue refunds directly.
2. A refund can only be processed if the carrier authorizes it under its own terms.
3. If the company authorizes a refund, BUZ will process the request and follow up until the carrier confirms the return.
4. The processing times and refund amounts depend entirely on the carrier.

1. Cancellations depend on each bus company.
2. Some lines allow:
1. Full or partial refund with a penalty.
2. Credit for a future trip.
3. Just a date change.
3. BUZ will display the applicable policies before you complete your purchase.

1. Tickets that have been used, have expired, or contain incorrect information entered by the user.
2. Services for which the carrier explicitly does not allow refunds.

1. The user requests a refund or change via BUZ.
2. BUZ sends the request to the carrier.
3. The line determines whether or not it is appropriate.
4. BUZ communicates and carries out what has been authorized.