Notice of privacy

At BUZ, your privacy is a priority. This Notice explains what data we collect, how we use it, and your rights as a user, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

1. BUZ (the “Platform”), located at Arkansas 11, Col. Napoles, CP 03810, Mexico City, is responsible for the use and protection of your personal data.

1. We collect only the information necessary to provide you with the service:
1. Contact information: name, email address, phone number.
2. Trip details: origin, destination, date, tickets purchased.
3. Payment information: processed by certified third parties; BUZ does not store full card numbers.
4. Technical specifications: IP address, device type, cookies, browser identifiers.

1. We use your data to:
1. Process ticket purchases and manage your trip.
2. Send confirmations, notifications, and service updates.
3. Provide customer support.
4. To comply with legal and anti-fraud obligations.

1. BUZ may share your information with:
1. Bus lines for issuing tickets and handling refunds.
2. Payment processors for securely validating transactions.
3. Technology providers that enable the platform to operate.
4. Authorities, when required by law.
2. We do not sell your personal information.

1. You have the right to access, correct, delete, or object to the processing of your data, as well as to withdraw your consent.
2. To exercise any of these rights, please write to: servicioalcliente@buz.com.mx
1. Response time: up to 20 business days.

1. BUZ uses cookies and similar technologies to:
1. Keep your session active.
2. Analyze the use of the platform.
3. Personalize the experience.
2. You can disable them in your browser settings, although some features may not work properly.

Security

We implement administrative, technical, and physical measures to protect your information. No system is foolproof, but we operate according to standards equivalent to those used by international OTAs.

Updates to the Notice

This Notice may be updated to comply with regulations or improve processes. Any updates will be posted at www.buz.com/aviso-de-privacidad.