{"id":766,"date":"2026-01-03T02:35:57","date_gmt":"2026-01-03T02:35:57","guid":{"rendered":"https:\/\/buz.com.mx\/?page_id=766"},"modified":"2026-11-01T14:20:28","modified_gmt":"2026-11-01T14:20:28","slug":"termes-et-conditions","status":"publish","type":"page","link":"https:\/\/buz.com.mx\/fr\/legales\/terminos-y-condiciones\/","title":{"rendered":"Legales TyC"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb80px||||false|false\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;beige-contrastante);||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb84%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-family: 'Montserrat'; color: var(--naranja-amigable);\"><a href=\"\/legales\/\" style=\"color: black; text-decoration: none;\" href=\"\/\">Legales<\/a> \u279c T\u00e9rminos y Condiciones<\/span>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb84%\u00bb custom_padding=\u00bb0px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbMontserrat||||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb16px\u00bb header_font=\u00bbMontserrat||||||||\u00bb header_text_color=\u00bb#000000&#8243; header_font_size=\u00bb40px\u00bb custom_css_free_form=\u00bbselector h1 {||  margin-bottom: 0;||  font-weight: 400;||}\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1 style=\"text-align: center;\">T\u00e9rminos y <span style=\"font-family: 'Barricada';\">Condiciones<\/span><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb custom_margin=\u00bb||20px||false|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div style=\"height: 50px;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"dashed-trail\"><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb74%\u00bb width_tablet=\u00bb74%\u00bb width_phone=\u00bb84%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<section id=\"content-blocks\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Pol\u00edtica de Cambios y Aclaraciones<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <strong>1. Condiciones Generales<\/strong><!-- [et_pb_line_break_holder] -->  <\/p>\n<ol><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Las l\u00edneas pueden cambiar horarios sin previo aviso.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Es tu responsabilidad llegar a tiempo y registrar bien tus datos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Horario de atenci\u00f3n: 24\/7.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/ol>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong>2. Aclaraciones<\/strong><!-- [et_pb_line_break_holder] -->  <pee>Si la l\u00ednea se cancela o retrasa m\u00e1s de 120 minutos, puedes reprogramar, cambiar de l\u00ednea o pedir reembolso en saldo. Debes enviar evidencia dentro de 24 horas: hora de llegada, datos de terminal, ID, boleto, y resumen del caso.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong>3. Cambios, cancelaciones y reembolsos<\/strong><!-- [et_pb_line_break_holder] -->  <pee>BUZ act\u00faa como tu agente de venta. Los cambios, cancelaciones y reembolsos dependen de la pol\u00edtica del operador (la l\u00ednea de autob\u00fas o tren) y de las condiciones de la tarifa que compraste. Por eso dos boletos de rutas distintas pueden tener reglas diferentes.<\/pee><!-- [et_pb_line_break_holder] -->  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Para solicitar un cambio, cancelaci\u00f3n o reembolso, contacta primero a BUZ, que es el enlace oficial con el operador para estos tr\u00e1mites, e incluye tu n\u00famero de reserva.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Los cambios dependen de la disponibilidad y de las condiciones del operador.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Pide cualquier cambio lo antes posible: entre m\u00e1s cerca de la salida, menos opciones suele haber.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong>4. Correcci\u00f3n de nombre<\/strong><!-- [et_pb_line_break_holder] -->  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Se permite corregir errores menores, como faltas de ortograf\u00eda o el orden de nombres y apellidos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Debes pedirlo al menos 6 horas antes de la salida.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>No se permite cambiar a un pasajero por otro.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>No aplica si el boleto se compr\u00f3 con descuento o ya fue facturado.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Siempre queda sujeto a las condiciones del operador.<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong>5. Protecci\u00f3n Buz Flex y boleto abierto<\/strong><!-- [et_pb_line_break_holder] -->  <pee>Al comprar puedes a\u00f1adir Buz Flex, un plan de protecci\u00f3n pensado para darte flexibilidad con cambios. Sus condiciones, y la disponibilidad y vigencia de un boleto abierto, dependen del operador, la ruta y la tarifa; se muestran antes de pagar.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <strong>6. Rol de la agencia intermediaria<\/strong><!-- [et_pb_line_break_holder] -->  <pee><strong>0.1. Naturaleza del Servicio:<\/strong> BUZ act\u00faa exclusivamente como agente de ventas y enlace de pago entre el usuario y la l\u00ednea de autob\u00fas que efectivamente prestar\u00e1 el servicio de transporte.<\/pee><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <pee><strong>0.2. Limitaci\u00f3n de Responsabilidad:<\/strong> La responsabilidad de BUZ se limita a la correcta expedici\u00f3n del boleto electr\u00f3nico y la gesti\u00f3n de las transacciones. BUZ no es responsable por la ejecuci\u00f3n, calidad, seguridad, puntualidad, manejo de equipaje o cualquier otro aspecto operativo del viaje.<\/pee><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <pee><strong>0.3. Responsabilidad del Transportista:<\/strong> La responsabilidad total por la prestaci\u00f3n del servicio de autotransporte, incluyendo da\u00f1os, p\u00e9rdidas, lesiones personales, accidentes y la cobertura del seguro de viajero, recae exclusivamente en la l\u00ednea de autob\u00fas seleccionada por el pasajero.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Asistencia<\/h3>\n<p><!-- [et_pb_line_break_holder] --> <pee><!-- [et_pb_line_break_holder] -->  Para atender de mejor manera tus dudas o preguntas, por favor env\u00edanos un correo electr\u00f3nico a <!-- [et_pb_line_break_holder] -->  <a href=\"mailto:servicioalcliente@buz.com.mx\" style=\"color: #0073cf; text-decoration: underline;\">servicioalcliente@buz.com.mx<\/a> <!-- [et_pb_line_break_holder] -->  o escr\u00edbenos v\u00eda Whatsapp al <!-- [et_pb_line_break_holder] -->  <a href=\"https:\/\/api.whatsapp.com\/send?phone=525657798626\" target=\"_blank\" style=\"color: #25d366; text-decoration: none; font-weight: bold;\">56 5779 8626<\/a><!-- [et_pb_line_break_holder] --><\/pee><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <pee>Estas condiciones pueden cambiar sin previo aviso.<\/pee><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->  #content-blocks h3 {<!-- [et_pb_line_break_holder] -->    color: black;<!-- [et_pb_line_break_holder] -->    font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->    font-size: 30px;<!-- [et_pb_line_break_holder] -->    font-weight: 400;<!-- [et_pb_line_break_holder] -->    line-height: 120%;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #content-blocks p {<!-- [et_pb_line_break_holder] -->    color: black;<!-- [et_pb_line_break_holder] -->    font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->    font-size: 16px;<!-- [et_pb_line_break_holder] -->    font-weight: 400;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #content-blocks li {<!-- [et_pb_line_break_holder] -->    color: black;<!-- [et_pb_line_break_holder] -->    font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->    font-size: 16px;<!-- [et_pb_line_break_holder] -->    font-weight: 400;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #content-blocks ol {<!-- [et_pb_line_break_holder] -->    list-style-type: lower-alpha;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #content-blocks ol ol {<!-- [et_pb_line_break_holder] -->    list-style-type: lower-roman;<!-- [et_pb_line_break_holder] -->    padding-left: 20px;<!-- [et_pb_line_break_holder] -->    padding-bottom: 0;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #content-blocks strong {<!-- [et_pb_line_break_holder] -->    font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->    color: black;<!-- [et_pb_line_break_holder] -->    font-size: 16px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  @media screen and (max-width: 980px) {<!-- [et_pb_line_break_holder] -->    #content-blocks h3 {<!-- [et_pb_line_break_holder] -->      font-size: 25px;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    #content-blocks p, #content-blocks li, #content-blocks strong {<!-- [et_pb_line_break_holder] -->      font-size: 14px;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][et_pb_image src=\u00bbhttps:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/motorway-emoji-clipart-lg-1-2.png\u00bb alt=\u00bbIcono de autob\u00fas \u2014 paquete de viaje BUZ\u00bb _builder_version=\u00bb4.27.5&#8243; 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