{"id":644,"date":"2026-01-03T04:53:29","date_gmt":"2026-01-03T04:53:29","guid":{"rendered":"https:\/\/buz.com.mx\/?page_id=644"},"modified":"2026-10-01T03:08:09","modified_gmt":"2026-10-01T03:08:09","slug":"nous-contacter","status":"publish","type":"page","link":"https:\/\/buz.com.mx\/fr\/contacto\/","title":{"rendered":"Contact"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#3d8bd7&#8243; positioning=\u00bbfixed\u00bb position_origin_f=\u00bbtop_center\u00bb custom_padding=\u00bb0px|8%|0px|8%|false|false\u00bb custom_css_free_form=\u00bbselector {||  display: flex;||  justify-content: center;||  background-color: var(&#8211;azul-divertido);||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb width_tablet=\u00bb100%\u00bb width_phone=\u00bb100%\u00bb width_last_edited=\u00bbon|phone\u00bb height=\u00bb80px\u00bb custom_margin=\u00bb0px|0px|0px|0px|true|true\u00bb custom_padding=\u00bb||||false|true\u00bb custom_css_free_form=\u00bbselector {||  display: flex;||  align-items: center;||  justify-content: space-between;||}\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div style=\"justify-content: center;\" class=\"header-anchor-list\"><!-- [et_pb_line_break_holder] -->  <a style=\"display: none;\">Nosotros<\/a><!-- [et_pb_line_break_holder] -->  <a style=\"display: none;\">Destinos<\/a><!-- [et_pb_line_break_holder] -->  <a href=\"\/contacto\">Contacto<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"header-mobile-menu\" onclick=\"openNav()\"><!-- [et_pb_line_break_holder] -->  <img alt=\"Abrir men\u00fa de navegaci\u00f3n\" style=\"margin-top: 30px;\" decoding=\"async\" width=\"28\" src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Group-9-2.png\"><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div id=\"mySidepanel\" class=\"sidepanel global-sidepanel\" onmouseleave=\"closeNav()\" style=\"width: 0px;\"><!-- [et_pb_line_break_holder] -->  <a href=\"javascript:void(0)\" class=\"closebtn\" onclick=\"closeNav()\">\u00d7<\/a><!-- [et_pb_line_break_holder] -->  <a href=\"\/\"><img alt=\"Logotipo de BUZ con abeja sonriente y el lema \u201cviaja f\u00e1cil\u201d. BUZ es la manera inteligente de comprar boletos en l\u00ednea.\" class=\"sidepanel-logo\" decoding=\"async\" width=\"170\" src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Group-3.png\"><\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <a href=\"\/contacto\" class=\"link-single\">Contacto<\/a><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <\/p>\n<div style=\"display: flex; justify-content: center; flex-direction: column; gap: 10px; margin-top: 20px;\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"currency-selector\"><!-- [et_pb_line_break_holder] -->      <select id=\"mobileCurrency\" name=\"mobileCurrency\"><!-- [et_pb_line_break_holder] --><option value=\"MXN\">MXN$<\/option><!-- [et_pb_line_break_holder] --><option value=\"USD\">USD$<\/option><!-- [et_pb_line_break_holder] --><option value=\"CAD\">CAD$<\/option><!-- [et_pb_line_break_holder] -->      <\/select><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"language-selector\"><!-- [et_pb_line_break_holder] -->      <select id=\"mobileLanguage\" name=\"mobileLanguage\"><!-- [et_pb_line_break_holder] --><option value=\"es-MX\"><img decoding=\"async\" alt=\"Icono de contacto BUZ\" data-src=\"https:\/\/boletos.buz.com.mx\/6db0d48658aa9e1715ac8acce8c95fc2.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"> Espa\u00f1ol (MX)<\/option><!-- [et_pb_line_break_holder] --><option value=\"en-US\"><img decoding=\"async\" alt=\"Icono de contacto BUZ\" data-src=\"https:\/\/boletos.buz.com.mx\/79c5f87752f2c9b3cfd20848684b8e06.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"> English (US)<\/option><!-- [et_pb_line_break_holder] --><option value=\"en-CA\"><img decoding=\"async\" alt=\"Icono de contacto BUZ\" data-src=\"https:\/\/boletos.buz.com.mx\/0a99722e34c3647d2b45e8d15066496b.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"> English (CA)<\/option><!-- [et_pb_line_break_holder] -->      <\/select><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->  .header-anchor-list {<!-- [et_pb_line_break_holder] -->    display: flex;<!-- [et_pb_line_break_holder] -->    align-items: center;<!-- [et_pb_line_break_holder] -->    justify-content: space-between;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  .header-anchor-list a {<!-- [et_pb_line_break_holder] -->    color: white;<!-- [et_pb_line_break_holder] -->    text-decoration: none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  .header-mobile-menu {<!-- [et_pb_line_break_holder] -->    display: none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  .sidepanel {<!-- [et_pb_line_break_holder] -->    height: 100vh;<!-- [et_pb_line_break_holder] -->    width: 0;<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    position: fixed;<!-- [et_pb_line_break_holder] -->    z-index: 1;<!-- [et_pb_line_break_holder] -->    top: 0;<!-- [et_pb_line_break_holder] -->    left: 0;<!-- [et_pb_line_break_holder] -->    background: var(--azul-divertido);<!-- [et_pb_line_break_holder] -->    overflow-x: hidden;<!-- [et_pb_line_break_holder] -->    padding-top: 60px;<!-- [et_pb_line_break_holder] -->    transition: 0.5s;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .sidepanel .closebtn {<!-- [et_pb_line_break_holder] -->    position: absolute;<!-- [et_pb_line_break_holder] -->    top: 25px;<!-- [et_pb_line_break_holder] -->    right: 25px;<!-- [et_pb_line_break_holder] -->    font-size: 36px;<!-- [et_pb_line_break_holder] -->    margin-left: 50px;<!-- [et_pb_line_break_holder] -->    text-decoration: none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .sidepanel .sidepanel-logo {<!-- [et_pb_line_break_holder] -->    margin-bottom: 20px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .sidepanel .link-single {<!-- [et_pb_line_break_holder] -->    display: block;<!-- [et_pb_line_break_holder] -->    color: white;<!-- [et_pb_line_break_holder] -->    font-size: 18px;<!-- [et_pb_line_break_holder] -->    font-weight: 400;<!-- [et_pb_line_break_holder] -->    font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    padding: 8px 8px 8px 8px;<!-- [et_pb_line_break_holder] -->    text-decoration: none;<!-- [et_pb_line_break_holder] -->    cursor: pointer;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  @media screen and (max-width: 980px) {<!-- [et_pb_line_break_holder] -->    .header-anchor-list {<!-- [et_pb_line_break_holder] -->      display: none;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    .header-mobile-menu {<!-- [et_pb_line_break_holder] -->      display: unset;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  function openNav() {<!-- [et_pb_line_break_holder] -->    document.getElementById(\"mySidepanel\").style.width = \"100vw\";<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function closeNav() {<!-- [et_pb_line_break_holder] -->    document.getElementById(\"mySidepanel\").style.width = \"0\";<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bbselector {||  z-index: unset;||}\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Group-2.png\u00bb alt=\u00bbLogotipo de BUZ con abeja sonriente y el lema \u201cviaja f\u00e1cil\u201d. BUZ es la manera inteligente de comprar boletos en l\u00ednea.\u00bb title_text=\u00bbGroup (2)\u00bb url=\u00bb\/\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb141px\u00bb module_alignment=\u00bbcenter\u00bb height=\u00bb62px\u00bb custom_padding=\u00bb||||false|false\u00bb custom_padding_tablet=\u00bb25px||||false|false\u00bb custom_padding_phone=\u00bb25px||||false|false\u00bb custom_padding_last_edited=\u00bbon|tablet\u00bb custom_css_free_form=\u00bbselector {||  margin-bottom: 0;||}\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bb@media screen and (max-width: 980px) {||  selector {||    display: none;||  }||}\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div style=\"display: flex; justify-content: flex-end; gap: 10px;\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"currency-selector\"><!-- [et_pb_line_break_holder] -->    <select id=\"currency\" name=\"currency\"><!-- [et_pb_line_break_holder] --><option value=\"MXN\">MXN$<\/option><!-- [et_pb_line_break_holder] --><option value=\"USD\">USD$<\/option><!-- [et_pb_line_break_holder] --><option value=\"CAD\">CAD$<\/option><!-- [et_pb_line_break_holder] -->    <\/select><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"language-selector\"><!-- [et_pb_line_break_holder] -->    <select id=\"language\" name=\"language\"><!-- [et_pb_line_break_holder] --><option value=\"es-MX\"><img decoding=\"async\" alt=\"Icono de contacto BUZ\" data-src=\"https:\/\/boletos.buz.com.mx\/6db0d48658aa9e1715ac8acce8c95fc2.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"> Espa\u00f1ol (MX)<\/option><!-- [et_pb_line_break_holder] --><option value=\"en-US\"><img decoding=\"async\" alt=\"Icono de contacto BUZ\" data-src=\"https:\/\/boletos.buz.com.mx\/79c5f87752f2c9b3cfd20848684b8e06.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"> English (US)<\/option><!-- [et_pb_line_break_holder] --><option value=\"en-CA\"><img decoding=\"async\" alt=\"Icono de contacto BUZ\" data-src=\"https:\/\/boletos.buz.com.mx\/0a99722e34c3647d2b45e8d15066496b.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"> English (CA)<\/option><!-- [et_pb_line_break_holder] -->    <\/select><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->  .currency-selector select, .language-selector select {<!-- [et_pb_line_break_holder] -->    padding: 8px 12px;<!-- [et_pb_line_break_holder] -->    border: 1px solid #ddd;<!-- [et_pb_line_break_holder] -->    border-radius: 4px;<!-- [et_pb_line_break_holder] -->    background: white;<!-- [et_pb_line_break_holder] -->    font-size: 14px;<!-- [et_pb_line_break_holder] -->    cursor: pointer;<!-- [et_pb_line_break_holder] -->    -webkit-appearance: none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  document.addEventListener('DOMContentLoaded', () => {<!-- [et_pb_line_break_holder] -->    \/\/ Moneda<!-- [et_pb_line_break_holder] -->    let currencySelect = document.getElementById('currency');<!-- [et_pb_line_break_holder] -->    let mobileCurrencySelect = document.getElementById('mobileCurrency');<!-- [et_pb_line_break_holder] -->    let savedCurrency = localStorage.getItem('selectedCurrency');<!-- [et_pb_line_break_holder] -->    if (!savedCurrency) {<!-- [et_pb_line_break_holder] -->      savedCurrency = 'MXN';<!-- [et_pb_line_break_holder] -->      localStorage.setItem('selectedCurrency', savedCurrency);<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  currencySelect.value = savedCurrency;<!-- [et_pb_line_break_holder] -->  mobileCurrencySelect.value = savedCurrency;<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    \/\/ Idioma<!-- [et_pb_line_break_holder] -->    let languageSelect = document.getElementById('language');<!-- [et_pb_line_break_holder] -->    let mobileLanguageSelect = document.getElementById('mobileLanguage');<!-- [et_pb_line_break_holder] -->    let savedLanguage = localStorage.getItem('selectedLanguage');<!-- [et_pb_line_break_holder] -->    if (!savedLanguage) {<!-- [et_pb_line_break_holder] -->      savedLanguage = 'es-MX';<!-- [et_pb_line_break_holder] -->      localStorage.setItem('selectedLanguage', savedLanguage);<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  languageSelect.value = savedLanguage;<!-- [et_pb_line_break_holder] -->  mobileLanguageSelect.value = savedLanguage;<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  \/\/ Cuando cambia el selector de moneda<!-- [et_pb_line_break_holder] -->  function changeCurrency(currencySelectors, event) {<!-- [et_pb_line_break_holder] -->    let selectedCurrency = event.target.value;<!-- [et_pb_line_break_holder] -->    localStorage.setItem('selectedCurrency', selectedCurrency);<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    currencySelectors.forEach(element => {<!-- [et_pb_line_break_holder] -->      element.value = selectedCurrency;<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    let root = document.getElementById('distribusion-bus-search');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    if (root) {<!-- [et_pb_line_break_holder] -->      if (document.getElementById('bus-button').classList.contains('chosen-button'))<!-- [et_pb_line_break_holder] -->        {<!-- [et_pb_line_break_holder] -->          Distribusion.Search.mount({<!-- [et_pb_line_break_holder] -->            root,<!-- [et_pb_line_break_holder] -->            partnerNumber: 165615,<!-- [et_pb_line_break_holder] -->            layout: 'row',<!-- [et_pb_line_break_holder] -->            locale: localStorage.getItem('selectedLanguage'),<!-- [et_pb_line_break_holder] -->            currency: localStorage.getItem('selectedCurrency'),<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->         })<!-- [et_pb_line_break_holder] -->        } else {<!-- [et_pb_line_break_holder] -->          Distribusion.Search.mount({<!-- [et_pb_line_break_holder] -->            root,<!-- [et_pb_line_break_holder] -->            partnerNumber: 376731,<!-- [et_pb_line_break_holder] -->            layout: 'row',<!-- [et_pb_line_break_holder] -->            locale: localStorage.getItem('selectedLanguage'),<!-- [et_pb_line_break_holder] -->            currency: localStorage.getItem('selectedCurrency'),<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->         })<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  let currencySelectors = document.querySelectorAll(\".currency-selector select\");<!-- [et_pb_line_break_holder] -->\tcurrencySelectors.forEach(element => {<!-- [et_pb_line_break_holder] -->    element.addEventListener('change', (event) => {<!-- [et_pb_line_break_holder] -->      changeCurrency(currencySelectors, event);<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->\/\/ Cuando cambia el selector de idioma<!-- [et_pb_line_break_holder] -->  function changeLanguage(languageSelectors, event) {<!-- [et_pb_line_break_holder] -->    let selectedLanguage = event.target.value;<!-- [et_pb_line_break_holder] -->    localStorage.setItem('selectedLanguage', selectedLanguage);<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    languageSelectors.forEach(element => {<!-- [et_pb_line_break_holder] -->      element.value = selectedLanguage;<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    let root = document.getElementById('distribusion-bus-search');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    if (root) {<!-- [et_pb_line_break_holder] -->      if (document.getElementById('bus-button').classList.contains('chosen-button'))<!-- [et_pb_line_break_holder] -->        {<!-- [et_pb_line_break_holder] -->          Distribusion.Search.mount({<!-- [et_pb_line_break_holder] -->            root,<!-- [et_pb_line_break_holder] -->            partnerNumber: 165615,<!-- [et_pb_line_break_holder] -->            layout: 'row',<!-- [et_pb_line_break_holder] -->            locale: localStorage.getItem('selectedLanguage'),<!-- [et_pb_line_break_holder] -->            currency: localStorage.getItem('selectedCurrency'),<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->         })<!-- [et_pb_line_break_holder] -->        } else {<!-- [et_pb_line_break_holder] -->          Distribusion.Search.mount({<!-- [et_pb_line_break_holder] -->            root,<!-- [et_pb_line_break_holder] -->            partnerNumber: 376731,<!-- [et_pb_line_break_holder] -->            layout: 'row',<!-- [et_pb_line_break_holder] -->            locale: localStorage.getItem('selectedLanguage'),<!-- [et_pb_line_break_holder] -->            currency: localStorage.getItem('selectedCurrency'),<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->         })<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  let languageSelectors = document.querySelectorAll(\".language-selector select\");<!-- [et_pb_line_break_holder] -->\tlanguageSelectors.forEach(element => {<!-- [et_pb_line_break_holder] -->    element.addEventListener('change', (event) => {<!-- [et_pb_line_break_holder] -->      changeLanguage(languageSelectors, event);<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbSection\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb background_enable_image=\u00bboff\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbcenter_right\u00bb custom_margin=\u00bb118px||||false|false\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;azul-divertido);||  background-image: url(https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Group-14-2.png);||  background-size: contain;||  background-repeat: no-repeat;||  background-position: right center;||}||||@media screen and (max-width: 1230px) {||  selector {||    background-image: url(%22https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Layer_2.png%22);||    background-position: left bottom;||  }||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb84%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bb@media screen and (max-width: 1230px) {||  selector {||    text-align: center !important;||  }||}\u00bb global_colors_info=\u00bb{}\u00bb]<span style=\"font-family: 'Montserrat'; color: var(--amarillo-calido);\"><a href=\"\/\" style=\"color: white; text-decoration: none;\">Home<\/a> \u279c Contacto<\/span>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb z_index=\u00bb1000&#8243; width=\u00bb84%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbBarricada||||||||\u00bb text_font_size=\u00bb20px\u00bb header_font=\u00bbBarricada||||||||\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_font_size=\u00bb20px\u00bb header_line_height=\u00bb0em\u00bb header_2_font=\u00bbMontserrat||||||||\u00bb header_2_text_color=\u00bb#FFFFFF\u00bb header_2_font_size=\u00bb40px\u00bb width=\u00bb50%\u00bb custom_css_free_form=\u00bbselector h2 {||  font-weight: 400;||  line-height: 120%;||  letter-spacing: -2px;||}||||@media screen and (max-width: 1410px) {||  selector {||    width: 40% !important;||  }||}||||@media screen and (max-width: 1230px) {||  selector {||    width: 100% !important;||    text-align: center !important;||  }||}\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>CENTRO DE AYUDA<\/h1>\n<h2>\u00bfC\u00f3mo podemos <span style=\"font-family: 'Barricada';\">ayudarte?<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_image src=\u00bbhttps:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Whatsapp-1.png\u00bb alt=\u00bbContactar a BUZ por WhatsApp\u00bb url=\u00bbhttps:\/\/api.whatsapp.com\/send?phone=525657798626&#8243; url_new_window=\u00bbon\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb positioning=\u00bbfixed\u00bb position_origin_f=\u00bbbottom_right\u00bb vertical_offset=\u00bb20px\u00bb horizontal_offset=\u00bb20px\u00bb max_width=\u00bb70px\u00bb height=\u00bb70px\u00bb custom_css_free_form=\u00bbselector {||  z-index: 2000;||}\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb40px||0px||false|false\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;beige-contrastante);||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#FFFFFF\u00bb width=\u00bb97%\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb80px||40px||false|false\u00bb border_radii=\u00bbon|30px|30px|30px|30px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbMontserrat||||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb26px\u00bb header_2_font=\u00bbMontserrat||||||||\u00bb header_2_text_color=\u00bb#000000&#8243; header_2_font_size=\u00bb40px\u00bb custom_margin=\u00bb|90px||90px|false|true\u00bb custom_margin_tablet=\u00bb|20px||20px|false|true\u00bb custom_margin_phone=\u00bb|20px||20px|false|true\u00bb custom_margin_last_edited=\u00bbon|tablet\u00bb custom_padding=\u00bb|||||false\u00bb hover_enabled=\u00bb0&#8243; text_font_size_tablet=\u00bb25px\u00bb text_font_size_phone=\u00bb25px\u00bb text_font_size_last_edited=\u00bbon|tablet\u00bb header_2_text_align_tablet=\u00bbcenter\u00bb header_2_text_align_phone=\u00bbcenter\u00bb header_2_text_align_last_edited=\u00bbon|tablet\u00bb header_2_font_size_tablet=\u00bb30px\u00bb header_2_font_size_phone=\u00bb30px\u00bb header_2_font_size_last_edited=\u00bbon|tablet\u00bb text_orientation_tablet=\u00bbcenter\u00bb text_orientation_phone=\u00bbcenter\u00bb text_orientation_last_edited=\u00bbon|tablet\u00bb custom_css_free_form=\u00bbselector h2 {||  font-weight: 400;||}||||selector p {||  font-weight: 400;||}\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<h2>\u00a1Cont\u00e1ctanos!<\/h2>\n<p>D\u00e9janos comunicarnos contigo<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb hover_enabled=\u00bb0&#8243; custom_css_free_form=\u00bbselector input {||  background-color: var(&#8211;beige-contrastante) !important;||  border: none !important;||  border-radius: 10px !important;||  padding: 15px !important;||}||||selector textarea {||  background-color: var(&#8211;beige-contrastante) !important;||  border: none !important;||  border-radius: 10px !important;||  padding: 15px !important;||  height: 125px !important;||}||||selector .hsfc-Step__Content {||  padding-left: 0px !important;||  padding-right: 0px !important;||}||selector .hsfc-Row {||  padding-left: 90px;||  padding-right: 90px;||}||||selector .hsfc-NavigationRow__Buttons {||  height: 50px;||  gap: 0;||}||selector .hsfc-NavigationRow__Buttons::before {||  content: %22%22;||  flex-grow: 1;||  height: 100%;||  background-image: linear-gradient(to right, #9A9A9A 58%, rgba(255, 255, 255, 0) 0%);||  background-size: 19px 2px;||  background-repeat: repeat-x;||  background-position: center;||  transform: rotate(180deg);||}||selector .hsfc-NavigationRow__Buttons::after {||  content: %22%22;||  flex-grow: 1;||  height: 100%;||  background-image: linear-gradient(to right, #9A9A9A 58%, rgba(255, 255, 255, 0) 0%);||  background-size: 19px 2px;||  background-repeat: repeat-x;||  background-position: center;||}||||@media screen and (max-width: 980px) {||  selector .hsfc-Row {||  \tpadding-left: 20px;||  \tpadding-right: 20px;||\t}||  ||  selector .hsfc-NavigationRow__Buttons {||    margin-left: 20px;||    margin-right: 20px;||  }||}\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;]<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/developer\/50204192.js\" defer><\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"hs-form-html\" data-region=\"na1\" data-form-id=\"8d5266da-e1d0-4d6e-a829-dc468e4ffdc6\" data-portal-id=\"50204192\"><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb40px||||false|false\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;beige-contrastante);||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb background_image=\u00bbhttps:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Texto-info-1-1-1-1-scaled.png\u00bb width=\u00bb97%\u00bb custom_padding=\u00bb100px|100px|100px|100px|false|false\u00bb custom_padding_tablet=\u00bb30px|20px|50px|20px|false|true\u00bb custom_padding_phone=\u00bb30px|20px|50px|20px|false|true\u00bb custom_css_free_form=\u00bbselector {||  box-shadow: 400px 0px 200px 0px rgba(0, 0, 0, 0.67) inset;||  overflow: hidden;||}\u00bb border_radii=\u00bbon|30px|30px|30px|30px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbMontserrat||||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb20px\u00bb header_2_font=\u00bbMontserrat||||||||\u00bb header_2_text_color=\u00bb#FFFFFF\u00bb header_2_font_size=\u00bb30px\u00bb width=\u00bb50%\u00bb width_tablet=\u00bb100%\u00bb width_phone=\u00bb100%\u00bb width_last_edited=\u00bbon|tablet\u00bb text_font_size_tablet=\u00bb14px\u00bb text_font_size_phone=\u00bb14px\u00bb text_font_size_last_edited=\u00bbon|tablet\u00bb header_2_font_size_tablet=\u00bb25px\u00bb header_2_font_size_phone=\u00bb25px\u00bb header_2_font_size_last_edited=\u00bbon|tablet\u00bb custom_css_free_form=\u00bbselector h2 {||  font-weight: 400;||  line-height: 120%;||}||selector p {||  font-weight: 400;||}\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Comun\u00edcate con nosotros<\/h2>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div class=\"cta-banner-buttons\"><!-- [et_pb_line_break_holder] -->  <a href=\"tel:5657798626\">Ll\u00e1manos<\/a><!-- [et_pb_line_break_holder] -->  <a href=\"https:\/\/api.whatsapp.com\/send?phone=525657798626\">WhatsApp<\/a><!-- [et_pb_line_break_holder] -->  <a href=\"mailto:servicioalcliente@buz.com.mx\">Email<\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->  .cta-banner-buttons {<!-- [et_pb_line_break_holder] -->    display: flex;<!-- [et_pb_line_break_holder] -->    gap: 20px;<!-- [et_pb_line_break_holder] -->    justify-content: space-between;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  .cta-banner-buttons a {<!-- [et_pb_line_break_holder] -->    flex-basis: 33.33%;<!-- [et_pb_line_break_holder] -->    color: white;<!-- [et_pb_line_break_holder] -->    font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->    font-size: 16px;<!-- [et_pb_line_break_holder] -->    font-weight: 700;<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    text-decoration: none;<!-- [et_pb_line_break_holder] -->    padding: 18px 0;<!-- [et_pb_line_break_holder] -->    border-radius: 1000px;<!-- [et_pb_line_break_holder] -->    background-color: var(--azul-divertido);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  @media screen and (max-width: 980px) {<!-- [et_pb_line_break_holder] -->    .cta-banner-buttons {<!-- [et_pb_line_break_holder] -->      flex-direction: column;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbPopup &#8211; #faq-popup-window\u00bb module_id=\u00bbfaq-popup-window\u00bb module_class=\u00bbpopup\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb84%\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb custom_css_free_form=\u00bbselector #faq-popup-title {||  display: flex;||  flex-direction: column;||  align-items: center;||  font-family: &#8216;Montserrat&#8217;;||  font-weight: 400;||  font-size: 18px;||  color: black;||  text-align: center;||}||||selector #faq-popup-title img {||  width: 62px;||}\u00bb da_is_popup=\u00bbon\u00bb da_popup_slug=\u00bbfaq-popup-window\u00bb da_disable_devices=\u00bboff|off|off\u00bb border_radii=\u00bbon|30px|30px|30px|30px\u00bb global_colors_info=\u00bb{}\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<div id=\"faq-popup-title\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Cambiar o cancelar mi viaje<\/div>\n<p>[\/et_pb_code][et_pb_text module_id=\u00bbfaq-popup-content\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbMontserrat||||||||\u00bb text_text_color=\u00bb#000000&#8243; custom_css_free_form=\u00bbselector {||  font-weight: 400;||}||||selector .popup-contact-icons {||  display: flex;||  gap: 20px;||  margin-top: 10px;||  ||  img {||    height: 52px;||    width: 52px;||  }||}\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.<\/p>\n<p>Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.<\/p>\n<p>Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbSection\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px||0px||false|false\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;beige-contrastante);||}||||selector .faq-popup {||  display: flex;||  justify-content: flex-start;||  align-items: center;||  gap: 20px;||  color: black;||  font-size: 18px;||  font-family: &#8216;Montserrat&#8217;;||  font-weight: 400;||  text-align: left;||  text-decoration: none;||  height: 100px;||  padding: 30px 40px;||  padding-right: 30px;||  border: 3px var(&#8211;azul-divertido) solid;||  border-radius: 30px;||  cursor: pointer;||}||selector .faq-popup img {||  height: 50px;||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb84%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer1)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-1.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Encontrar la confirmaci\u00f3n de mi boleto<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer1 = `<!-- [et_pb_line_break_holder] --><pee>Por lo general, tu confirmaci\u00f3n llega al correo en menos de 5 minutos. Si no la encuentras, por favor:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ol><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Revisa tu carpeta de Spam o \"Correo no deseado\".<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Si sigue sin aparecer, env\u00edanos un mensaje r\u00e1pido a <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a> o por WhatsApp al <a href=\"https:\/\/api.whatsapp.com\/send?phone=525657798626\">56 5779 8626<\/a> con tu nombre y n\u00famero de tel\u00e9fono de contacto para que podamos reenviarlo inmediatamente.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ol>\n<p><!-- [et_pb_line_break_holder] --><!--p>Reenviar mi confirmaci\u00f3n de reserva<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"popup-contact-icons\"><!-- [et_pb_line_break_holder] -->  <a href=\"https:\/\/api.whatsapp.com\/send?phone=525657798626\"><img decoding=\"async\" alt=\"Carretera de monta\u00f1a al atardecer \u2014 comun\u00edcate con BUZ\" src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/image-15-1.png\"><\/a><!-- [et_pb_line_break_holder] -->  <a href=\"mailto:servicioalcliente@buz.com.mx\"><img decoding=\"async\" alt=\"Carretera de monta\u00f1a al atardecer \u2014 comun\u00edcate con BUZ\" src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/image-16-1.png\"><\/a><!-- [et_pb_line_break_holder] --><\/div--><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer4)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Pol\u00edticas de reembolsos<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer4 = `<!-- [et_pb_line_break_holder] --><pee>En BUZ, actuamos como agente intermediario. La pol\u00edtica de reembolso depende de la L\u00ednea Transportista (ADO, Tufesa, etc.) que compraste.<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>\u00bfC\u00f3mo funciona? Si la l\u00ednea autoriza el reembolso, BUZ gestionar\u00e1 tu solicitud y te mantendr\u00e1 al tanto del seguimiento.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Tiempos: El tiempo y monto final de la devoluci\u00f3n dependen \u00fanicamente del transportista.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Casos NO reembolsables: Boletos ya utilizados, vencidos o si la l\u00ednea expl\u00edcitamente no lo permite.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee>Para iniciar el proceso, escr\u00edbenos a <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a>.<\/pee><!-- [et_pb_line_break_holder] --><pee><a href=\"\/politica-de-reembolsos\">Ver Pol\u00edtica Completa<\/a><\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer7)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-4.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Pagos aceptados<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer7 = `<!-- [et_pb_line_break_holder] --><pee>Te ofrecemos opciones de pago seguras y convenientes:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Tarjetas de Cr\u00e9dito y D\u00e9bito (Visa, MasterCard, American Express).<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Otras opciones: Dependiendo de la ruta y el pa\u00eds, podemos aceptar m\u00e9todos como PayPal u otros pagos en efectivo (ej. OXXO).<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee>Tu dinero est\u00e1 seguro. Los datos de tu tarjeta son procesados por terceros certificados. BUZ no almacena tu informaci\u00f3n de pago completa.<\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer2)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Cambiar o cancelar mi viaje<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer2 = `<!-- [et_pb_line_break_holder] --><pee>Entendemos que los planes cambian. En BUZ puedes solicitar un cambio hasta 6 horas antes de la salida (sujeto a disponibilidad y a las pol\u00edticas de la l\u00ednea transportista).<\/pee><!-- [et_pb_line_break_holder] --><pee>Considera lo siguiente:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Puedes cambiar horario, origen-destino o corregir errores en el nombre.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>No se permiten cambios de l\u00ednea, fecha, asiento o tipo de servicio con menos de 6 horas de anticipaci\u00f3n a la salida del viaje.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Las cancelaciones y reembolsos dependen exclusivamente de la pol\u00edtica de la l\u00ednea de autob\u00fas que elegiste.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer5)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-3.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Documentos para viajes a EE.UU o Canad\u00e1<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer5 = `<!-- [et_pb_line_break_holder] --><pee>Los viajes a Estados Unidos o Canad\u00e1 requieren documentaci\u00f3n espec\u00edfica para el cruce fronterizo:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Ciudadanos Mexicanos: Necesitar\u00e1n Pasaporte vigente y Visa (o documentos de viaje equivalentes) para ingresar a EE. UU. o Canad\u00e1.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Ciudadanos de otros pa\u00edses: Deben revisar los requisitos de entrada a cada pa\u00eds (Visa\/ESTA\/ETA).<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ul>\n<p><!-- [et_pb_line_break_holder] --><pee>La responsabilidad de presentar la documentaci\u00f3n correcta ante aduana y migraci\u00f3n es siempre del pasajero. BUZ te vende el boleto, pero no puede garantizar la entrada al pa\u00eds.<\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer8)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-5.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Reporta un error en la plataforma<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer8 = `<!-- [et_pb_line_break_holder] --><pee>\u00a1Gracias por ayudarnos a mejorar! Si encuentras un error, una tarifa confusa o algo que no funciona correctamente en la plataforma, queremos saberlo.<\/pee><!-- [et_pb_line_break_holder] --><pee>Env\u00edanos la siguiente informaci\u00f3n a <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a>:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ol><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Descripci\u00f3n del error (ej. \"El calendario no carga\").<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Captura de pantalla o video del problema.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Tipo de dispositivo que usaste (celular o computadora).<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ol>\n<p><!-- [et_pb_line_break_holder] --><pee>Tu retroalimentaci\u00f3n nos ayuda a ser m\u00e1s eficientes.<\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer3)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-2.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Reportar un error en mi pago<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer3 = `<!-- [et_pb_line_break_holder] --><pee>\u00a1No te preocupes! Si tu reserva fall\u00f3, pero ves un cargo en tu cuenta, generalmente es una retenci\u00f3n temporal.<\/pee><!-- [et_pb_line_break_holder] --><pee>BUZ nunca almacena los n\u00fameros completos de tu tarjeta; los pagos son procesados por terceros certificados.<\/pee><!-- [et_pb_line_break_holder] --><pee>Para solucionarlo, necesitamos tu ayuda:<\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<ol><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Env\u00edanos una captura de pantalla del cargo o la referencia bancaria.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li>Detalla el d\u00eda y la hora del intento de compra.<\/li>\n<p><!-- [et_pb_line_break_holder] --><\/ol>\n<p><!-- [et_pb_line_break_holder] --><pee>Cont\u00e1ctanos por WhatsApp al <a href=\"https:\/\/api.whatsapp.com\/send?phone=525657798626\">56 5779 8626<\/a>.<\/pee><!-- [et_pb_line_break_holder] --><pee>Nuestro equipo Antifraude revisar\u00e1 el caso para garantizar que tu dinero est\u00e9 seguro.<\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer6)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-1.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Uso de boletos virtuales<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer6 = `<!-- [et_pb_line_break_holder] --><pee>\u00a1S\u00ed! La mayor\u00eda de las l\u00edneas de autob\u00fas y tren en BUZ aceptan tu boleto en formato virtual. Puedes mostrar el archivo PDF o el c\u00f3digo de confirmaci\u00f3n desde tu celular en la terminal.<\/pee><!-- [et_pb_line_break_holder] --><pee>Recomendaci\u00f3n: Siempre verifica si la l\u00ednea de autob\u00fas elegida tiene alg\u00fan requisito especial (ej. escaneo de c\u00f3digo QR). Si tienes dudas, es buena pr\u00e1ctica llevar una copia impresa.<\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<a onClick=\"switchPopupContent(this, answer9)\" class=\"faq-popup\" href=\"#faq-popup-window\"><img decoding=\"async\" alt=\"Icono de pregunta frecuente\" data-src=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/rocket-1-2.png\"  src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 106px; --smush-placeholder-aspect-ratio: 106\/106;\">Solicitar ayuda urgente<\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  let answer9 = `<!-- [et_pb_line_break_holder] --><pee>\u00a1No te preocupes! Estamos aqu\u00ed para ayudarte. Si tienes un problema urgente relacionado con tu viaje o una compra reciente, el equipo de BUZ est\u00e1 listo para asistirte.<\/pee><!-- [et_pb_line_break_holder] --><pee>Te ofrecemos la soluci\u00f3n m\u00e1s inmediata y efectiva, solo menciona tu n\u00famero de reserva y el problema para agilizar la soluci\u00f3n.<\/pee><!-- [et_pb_line_break_holder] -->  `;<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bbselector {||  display: none;||}\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<script><!-- [et_pb_line_break_holder] -->  function switchPopupContent(questionClicked, newContent) {<!-- [et_pb_line_break_holder] -->    let questionIcon = questionClicked.querySelector('img');<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    setTimeout(function() {<!-- [et_pb_line_break_holder] -->      let popupTitle = document.getElementById(\"faq-popup-title\");<!-- [et_pb_line_break_holder] -->      let popupContent = document.getElementById(\"faq-popup-content\");<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      popupTitle.innerHTML = \"<\/p>\n<div id='faq-popup-title'><img src='\" + questionIcon.src + \"'>\" + questionClicked.innerText + \"<\/div>\n<p>\";<!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      popupContent.innerHTML = newContent;<!-- [et_pb_line_break_holder] -->    }, 100);<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px||||false|false\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;beige-contrastante);||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb header_2_font=\u00bbMontserrat||||||||\u00bb header_2_text_align=\u00bbcenter\u00bb header_2_font_size=\u00bb40px\u00bb header_2_font_size_tablet=\u00bb30px\u00bb header_2_font_size_phone=\u00bb30px\u00bb header_2_font_size_last_edited=\u00bbon|desktop\u00bb custom_css_free_form=\u00bbselector h2 {||  font-weight: 400;||}\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>Resolvemos tus dudas<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb84%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<section id=\"faqs-section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"faq-search-container\"><!-- [et_pb_line_break_holder] -->    <input id=\"faq-search\" type=\"search\" placeholder=\"Empieza a buscar aqu\u00ed...\"><!-- [et_pb_line_break_holder] -->    <button id=\"faq-search-button\"><!-- [et_pb_line_break_holder] -->      Buscar<!-- [et_pb_line_break_holder] -->    <\/button><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<style><!-- [et_pb_line_break_holder] -->    .faq-search-container {<!-- [et_pb_line_break_holder] -->      display: flex;<!-- [et_pb_line_break_holder] -->      gap: 20px;<!-- [et_pb_line_break_holder] -->      justify-content: space-between;<!-- [et_pb_line_break_holder] -->      padding: 25px 40px 25px 20px;<!-- [et_pb_line_break_holder] -->      margin-bottom: 40px;<!-- [et_pb_line_break_holder] -->      background-color: white;<!-- [et_pb_line_break_holder] -->      border-radius: 30px;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    .faq-search-container button {<!-- [et_pb_line_break_holder] -->      color: white;<!-- [et_pb_line_break_holder] -->      background-color: var(--naranja-amigable);<!-- [et_pb_line_break_holder] -->      width: 10%;<!-- [et_pb_line_break_holder] -->      min-width: 100px;<!-- [et_pb_line_break_holder] -->      font-weight: 700;<!-- [et_pb_line_break_holder] -->      font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->      font-size: 16px;<!-- [et_pb_line_break_holder] -->      border: none;<!-- [et_pb_line_break_holder] -->      border-radius: 1000px;<!-- [et_pb_line_break_holder] -->      padding: 12px 0;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    #faq-search {<!-- [et_pb_line_break_holder] -->      width: 100%;<!-- [et_pb_line_break_holder] -->      font-family: 'Montserrat';<!-- [et_pb_line_break_holder] -->      font-size: 14px;<!-- [et_pb_line_break_holder] -->      background-color: var(--beige-contrastante);<!-- [et_pb_line_break_holder] -->      border: none;<!-- [et_pb_line_break_holder] -->      border-radius: 10px;<!-- [et_pb_line_break_holder] -->      padding: 0 24px;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    .question-and-answer.hidden {<!-- [et_pb_line_break_holder] -->      display: none;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    <!-- [et_pb_line_break_holder] -->    @media screen and (max-width: 767px) {<!-- [et_pb_line_break_holder] -->      .faq-search-container {<!-- [et_pb_line_break_holder] -->        flex-direction: column;<!-- [et_pb_line_break_holder] -->        align-items: center;<!-- [et_pb_line_break_holder] -->        gap: 15px;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      #faq-search {<!-- [et_pb_line_break_holder] -->        font-size: 12px;<!-- [et_pb_line_break_holder] -->        padding: 12px 24px;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->      <!-- [et_pb_line_break_holder] -->      .faq-search-container button {<!-- [et_pb_line_break_holder] -->        font-size: 14px;<!-- [et_pb_line_break_holder] -->        width: 100%;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  <\/style>\n<p><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"accordion-container\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->            <button class=\"accordion active\"><!-- [et_pb_line_break_holder] -->                \u00bfQu\u00e9 hago si no me lleg\u00f3 el boleto a mi correo electr\u00f3nico?<!-- [et_pb_line_break_holder] -->                <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->            <\/button><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"panel\" style=\"max-height: 150px;\"><!-- [et_pb_line_break_holder] -->                <pee>Entendemos tu preocupaci\u00f3n. Tu boleto electr\u00f3nico deber\u00eda llegar a tu correo en un plazo de 5 a 10 minutos despu\u00e9s de la compra. Si no lo ves, sigue estos pasos:<\/pee><!-- [et_pb_line_break_holder] -->                <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li><strong>Revisa tu carpeta de Spam<\/strong> o \u00abCorreo no deseado\u00bb. A veces se aloja ah\u00ed por error.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>Aseg\u00farate de haber ingresado la <strong>direcci\u00f3n de correo electr\u00f3nico correcta<\/strong> al momento de la reserva.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/ul>\n<p><!-- [et_pb_line_break_holder] -->                <pee>Si has revisado y sigue sin aparecer, cont\u00e1ctanos por correo a <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a> o escr\u00edbenos a nuestro WhatsApp <a href=\"https:\/\/api.whatsapp.com\/send?phone=525657798626\">56 5779 8626<\/a>. Lo reenviaremos de inmediato.<\/pee><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->  \t\t\t\t<\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->            <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                Comet\u00ed un error al escribir mi direcci\u00f3n de correo electr\u00f3nico, \u00bfqu\u00e9 hago?<!-- [et_pb_line_break_holder] -->                <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->            <\/button><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                <pee>\u00a1No te preocupes! Este es un error com\u00fan. Para corregir tu correo y asegurar que recibas tu confirmaci\u00f3n, necesitamos que nos contactes de inmediato.<\/pee><!-- [et_pb_line_break_holder] -->              <pee>Env\u00edanos un correo a servicioalcliente@buz.com.mx incluyendo:<\/pee><!-- [et_pb_line_break_holder] -->              <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                <\/p>\n<li>Tu <strong>nombre completo<\/strong> con el que realizaste la compra.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li>El <strong>n\u00famero de tel\u00e9fono<\/strong> que ingresaste.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<li>La <strong>direcci\u00f3n de correo electr\u00f3nico correcta<\/strong> donde quieres recibir el boleto.<\/li>\n<p><!-- [et_pb_line_break_holder] -->              <\/ul>\n<p><!-- [et_pb_line_break_holder] -->              <pee>Procesaremos la correcci\u00f3n para que recibas tu boleto y futuras notificaciones sin problema.<\/pee><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->            <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                \u00bfC\u00f3mo modifico o actualizo la informaci\u00f3n de los pasajeros?<!-- [et_pb_line_break_holder] -->                <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->            <\/button><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                <pee>La modificaci\u00f3n de la informaci\u00f3n de los pasajeros, como el nombre o los datos de contacto, depende de la pol\u00edtica de la l\u00ednea de autob\u00fas o tren y las condiciones de tu tarifa.<\/pee><!-- [et_pb_line_break_holder] -->                <pee>En BUZ, te permitimos solicitar una correcci\u00f3n de nombre para errores menores (ortogr\u00e1ficos o de orden) siempre que lo solicites al menos <strong>5 horas antes de la salida<\/strong>.<\/pee><!-- [et_pb_line_break_holder] -->                <pee>Ten en cuenta, desde BUZ:<\/pee><!-- [et_pb_line_break_holder] -->                <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>No se permiten cambios completos de pasajero.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                    <\/p>\n<li>No aplica si el boleto fue comprado con descuento o ya fue facturado.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                <\/ul>\n<p><!-- [et_pb_line_break_holder] -->                <pee>Para solicitar cualquier cambio, env\u00eda un correo a <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a> con tu n\u00famero de reserva y el detalle del cambio.<\/pee><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfQu\u00e9 hago si mi boleto tiene un error en el nombre?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>La correcci\u00f3n de errores en el nombre est\u00e1 permitida solo si son errores ortogr\u00e1ficos o si necesitas aclarar el orden entre el comprador y el pasajero. No se permiten cambios que impliquen sustituir a un pasajero por otro.<\/pee><!-- [et_pb_line_break_holder] -->                  <pee><strong>Debes solicitar la correcci\u00f3n al menos 5 horas antes de la hora programada de salida.<\/strong><\/pee><!-- [et_pb_line_break_holder] -->                  <pee>Env\u00edanos la evidencia y el nombre correcto a <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a>.<\/pee><!-- [et_pb_line_break_holder] -->                  <pee>Nuestro equipo gestionar\u00e1 el cambio, siempre sujeto a las condiciones de la l\u00ednea transportista.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfC\u00f3mo puedo ponerme en contacto con la compa\u00f1\u00eda de autobuses o trenes?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>BUZ act\u00faa como tu agente de ventas. Si necesitas contactar directamente al operador (ADO, Greyhound, Tufesa, etc.) por asuntos operativos (ej. informaci\u00f3n sobre una maleta perdida o un retraso en la terminal), te recomendamos lo siguiente:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ol><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Revisa tu boleto:<\/strong> El nombre de la l\u00ednea transportista y, a menudo, sus n\u00fameros de contacto o sitio web est\u00e1n impresos en el boleto electr\u00f3nico que te enviamos.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Contacta a BUZ:<\/strong> Para asuntos de cambios, cancelaciones o reembolsos de tu reserva, siempre debes contactarnos primero a trav\u00e9s de <a href=\"mailto:servicioalcliente@buz.com.mx\">servicioalcliente@buz.com.mx<\/a> o WhatsApp. Nosotros actuamos como el enlace oficial con el operador para estos tr\u00e1mites.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ol>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfC\u00f3mo se compra un boleto de autob\u00fas en l\u00ednea?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>Comprar tu boleto en BUZ es un proceso r\u00e1pido, seguro y simple. Olv\u00eddate de visitar m\u00faltiples sitios o ir a la terminal; en BUZ encuentras tu viaje ideal en solo tres pasos:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Busca y Compara al Instante:<\/strong> Ingresa tu origen, destino y fecha en el buscador principal. BUZ te mostrar\u00e1 al momento horarios, precios y servicios a bordo (WiFi, comodidades, equipaje) de m\u00e1s de 40 operadores en M\u00e9xico, EE. UU. y Canad\u00e1.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Elige tu Opci\u00f3n Ideal:<\/strong> Filtra los resultados por precio, horario u operador. Una vez que encuentres la ruta que m\u00e1s te convenga, selecciona tu asiento y a\u00f1ade el plan de protecci\u00f3n Buz Flex para contar con mayor flexibilidad para tus cambios.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Paga Seguro y Recibe tu Boleto:<\/strong> Completa el pago a trav\u00e9s de nuestro sistema seguro (aceptamos tarjetas de cr\u00e9dito\/d\u00e9bito y pagos digitales). Recibir\u00e1s tu boleto electr\u00f3nico al instante en tu correo, listo para viajar.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ul>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>\u00a1Tu viaje empieza f\u00e1cil! En BUZ, te garantizamos que encuentras la mayor oferta y el proceso de compra m\u00e1s sencillo para viajar con total confianza.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfQu\u00e9 tan confiable es comprar boletos de autob\u00fas en l\u00ednea?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>Comprar boletos de autob\u00fas en l\u00ednea con BUZ es un proceso seguro y altamente confiable. Operamos con est\u00e1ndares equivalentes a los usados por las agencias de viaje internacionales (OTAs).<\/pee><!-- [et_pb_line_break_holder] -->                  <pee><strong>Tu Seguridad es Prioridad:<\/strong><\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Pagos Seguros:<\/strong> Tus datos de pago son procesados por terceros certificados. BUZ no almacena n\u00fameros completos de tarjetas, garantizando la seguridad en cada transacci\u00f3n.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Confirmaci\u00f3n Garantizada:<\/strong> Recibir\u00e1s tu boleto electr\u00f3nico oficial de la l\u00ednea de autob\u00fas directamente en tu correo.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ul>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>En BUZ, te ofrecemos la mayor oferta de forma confiable, simple y sin costos ocultos.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfCu\u00e1les son los m\u00e9todos de pago aceptados para comprar boletos de autob\u00fas en BUZ?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>Ofrecemos diversos m\u00e9todos de pago para que tu compra sea sencilla:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Tarjetas de Cr\u00e9dito y D\u00e9bito:<\/strong> Aceptamos las principales redes (Visa, MasterCard y American Express).<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Otras Opciones:<\/strong> Dependiendo de la ruta y el operador, podemos ofrecer pagos a trav\u00e9s de plataformas como PayPal u opciones en efectivo como OXXO (consulta la disponibilidad durante el checkout PR\u00d3XIMAMENTE).<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ul>\n<p><!-- [et_pb_line_break_holder] -->                  <pee><strong>Recuerda:<\/strong> Tu informaci\u00f3n de pago est\u00e1 segura, ya que nuestros procesadores de pago cumplen con las normativas de seguridad m\u00e1s estrictas.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfEs necesario imprimir el boleto despu\u00e9s de comprarlo en l\u00ednea o puedo mostrarlo en mi m\u00f3vil?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee><strong>No es necesario imprimirlo.<\/strong><\/pee><!-- [et_pb_line_break_holder] -->                  <pee>Para la mayor\u00eda de los operadores en la plataforma BUZ, es suficiente con mostrar el c\u00f3digo QR o c\u00f3digo de barras del boleto en tu tel\u00e9fono m\u00f3vil (digital). Recibir\u00e1s esta confirmaci\u00f3n por email y en tu cuenta BUZ.<\/pee><!-- [et_pb_line_break_holder] -->                  <pee><strong>Recomendaci\u00f3n:<\/strong> Ten tu identificaci\u00f3n oficial a la mano, ya que es requerida para abordar.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfQu\u00e9 informaci\u00f3n necesito para adquirir boletos de autob\u00fas en l\u00ednea?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>Adquirir boletos en BUZ es r\u00e1pido y sencillo. Solo necesitamos la informaci\u00f3n esencial para la emisi\u00f3n de tu pasaje y las notificaciones de viaje:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ol><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Datos de Viaje:<\/strong> Origen, destino y fecha.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Datos de Contacto:<\/strong> Nombre completo, correo electr\u00f3nico y n\u00famero de tel\u00e9fono (para env\u00edo de la confirmaci\u00f3n y soporte).<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Datos de Pago:<\/strong> Informaci\u00f3n de tu tarjeta de cr\u00e9dito\/d\u00e9bito o del m\u00e9todo de pago que elijas.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ol>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfQu\u00e9 ventajas tiene comprar boletos de autob\u00fas en l\u00ednea comparado con hacerlo en taquilla?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>Comprar en l\u00ednea con BUZ te ofrece:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Comparaci\u00f3n y Mayor Oferta:<\/strong> En un solo lugar, comparas precios, horarios y servicios de m\u00faltiples l\u00edneas de autob\u00fas (ADO, Tufesa, Greyhound, etc.), eliminando la necesidad de visitar varias taquillas.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Ahorro de Tiempo:<\/strong> Evitas filas y el traslado a la terminal. Puedes reservar 24\/7 desde la comodidad de tu casa o celular.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Transparencia:<\/strong> Ves el precio final sin costos ocultos antes de pagar.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Gesti\u00f3n F\u00e1cil:<\/strong> Puedes acceder a tu boleto de forma virtual y gestionar cambios\/cancelaciones de manera m\u00e1s \u00e1gil a trav\u00e9s de nuestro soporte.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ul>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfExisten diferencias en precios al comprar boletos de autob\u00fas con anticipaci\u00f3n en l\u00ednea versus comprarlos el mismo d\u00eda?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee><strong>S\u00ed, generalmente es m\u00e1s ventajoso comprar con anticipaci\u00f3n.<\/strong><\/pee><!-- [et_pb_line_break_holder] -->                  <pee>Al igual que sucede con los vuelos, las l\u00edneas de autob\u00fas suelen liberar tarifas promocionales o con descuento para las reservas hechas con semanas o meses de antelaci\u00f3n. Comprar el mismo d\u00eda, especialmente en temporadas altas o rutas populares, puede resultar en precios m\u00e1s altos.<\/pee><!-- [et_pb_line_break_holder] -->                  <pee><strong>Recomendaci\u00f3n BUZ:<\/strong> Usa nuestro comparador para ver la evoluci\u00f3n de precios. Planificar y reservar con tiempo es la forma m\u00e1s eficiente de garantizar el mejor precio.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfQu\u00e9 necesito para comprar un boleto de autob\u00fas para rutas internacionales?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>Para comprar un boleto de autob\u00fas para rutas internacionales (ej. de M\u00e9xico a EE. UU. o Canad\u00e1) en BUZ, necesitas la misma informaci\u00f3n b\u00e1sica de contacto y pago. Sin embargo, debes tener en cuenta los siguientes requisitos para el viaje:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Documentaci\u00f3n de Viaje:<\/strong> Es responsabilidad del pasajero contar con su Pasaporte y Visa vigente (o cualquier otro documento de entrada\/salida requerido por el pa\u00eds de destino, como permisos especiales).<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li><strong>Informaci\u00f3n consistente:<\/strong> Aseg\u00farate de que el nombre en el boleto coincida exactamente con el de tu documento oficial de identidad para evitar problemas en la aduana.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ul>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>Te recomendamos consultar la Gu\u00eda de Viajes Transfronterizos en nuestro Centro de Ayuda para detalles adicionales sobre aduanas y migraci\u00f3n.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfSe puede pagar en efectivo en el autob\u00fas?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>BUZ se especializa en la compra de boletos en l\u00ednea, r\u00e1pida y segura, usando tarjetas de d\u00e9bito, cr\u00e9dito, transferencias bancarias y carteras digitales. No admitimos pagos directamente en el autob\u00fas, pero puedes efectuar tu pago a trav\u00e9s de dep\u00f3sito en tiendas de conveniencia.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfCu\u00e1l es el precio m\u00ednimo de un boleto de autob\u00fas?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>El precio m\u00ednimo de un boleto var\u00eda seg\u00fan la ruta, la distancia y el operador. Para asegurar el precio m\u00e1s bajo, te recomendamos:<\/pee><!-- [et_pb_line_break_holder] -->                  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li>Reservar con anticipaci\u00f3n (m\u00ednimo 1-2 semanas).<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li>Viajar durante horas o d\u00edas de baja demanda (entre semana).<\/li>\n<p><!-- [et_pb_line_break_holder] -->                      <\/p>\n<li>Comparar tarifas entre los m\u00e1s de 40 operadores que ofrece BUZ.<\/li>\n<p><!-- [et_pb_line_break_holder] -->                  <\/ul>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"question-and-answer\"><!-- [et_pb_line_break_holder] -->              <button class=\"accordion\"><!-- [et_pb_line_break_holder] -->                  \u00bfQu\u00e9 sitio web ofrece los boletos de autob\u00fas m\u00e1s baratos?<!-- [et_pb_line_break_holder] -->                  <span class=\"arrow-circle\"><\/span><!-- [et_pb_line_break_holder] -->              <\/button><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"panel\"><!-- [et_pb_line_break_holder] -->                  <pee>BUZ te ayuda a encontrar el mejor precio al comparar al instante los boletos de autob\u00fas y tren de m\u00e1s de 40 operadores de confianza en M\u00e9xico, Estados Unidos y Canad\u00e1. Nuestra herramienta de comparaci\u00f3n asegura que siempre veas la mejor oferta disponible en un solo lugar.<\/pee><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  \/\/ FAQs<!-- [et_pb_line_break_holder] -->  var acc = document.querySelectorAll(\".accordion\");<!-- [et_pb_line_break_holder] -->  var i;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  for (i = 0; i < acc.length; i++) {<!-- [et_pb_line_break_holder] -->    acc[i].addEventListener(\"click\", function () {<!-- [et_pb_line_break_holder] -->      acc.forEach((item) => {<!-- [et_pb_line_break_holder] -->        item.classList.remove(\"active\");<!-- [et_pb_line_break_holder] -->        item.nextElementSibling.style.maxHeight = null;<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->      this.classList.toggle(\"active\");<!-- [et_pb_line_break_holder] -->      let panel = this.nextElementSibling;<!-- [et_pb_line_break_holder] -->      if (panel.style.maxHeight) {<!-- [et_pb_line_break_holder] -->        panel.style.maxHeight = null;<!-- [et_pb_line_break_holder] -->      } else {<!-- [et_pb_line_break_holder] -->        panel.style.maxHeight = \"150px\";<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  \/\/ Search Function<!-- [et_pb_line_break_holder] -->  let faqButton = document.getElementById(\"faq-search-button\");<!-- [et_pb_line_break_holder] -->  let faqSearchInput = document.getElementById(\"faq-search\");<!-- [et_pb_line_break_holder] -->  let faqBoxes = document.querySelectorAll(\".question-and-answer\");<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  faqButton.addEventListener('click', (e) => {<!-- [et_pb_line_break_holder] -->    faqBoxes.forEach(item => {<!-- [et_pb_line_break_holder] -->      if (!item.innerText.toLowerCase().trim().includes(faqSearchInput.value.toLowerCase().trim())) {<!-- [et_pb_line_break_holder] -->        item.classList.add(\"hidden\");<!-- [et_pb_line_break_holder] -->      } else {<!-- [et_pb_line_break_holder] -->        item.classList.remove(\"hidden\");<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  document.getElementsByClassName(\"question-and-answer\")[0].innerText.includes('Olv\u00ed');<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;beige-contrastante);||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row custom_padding_last_edited=\u00bboff|desktop\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb background_image=\u00bbhttps:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Group-4.png\u00bb background_size=\u00bbcontain\u00bb background_position=\u00bbcenter_left\u00bb width=\u00bb98%\u00bb height_tablet=\u00bb593px\u00bb height_phone=\u00bb593px\u00bb height_last_edited=\u00bbon|tablet\u00bb custom_padding=\u00bb80px||57px||false|false\u00bb custom_padding_tablet=\u00bb||57px||false|false\u00bb custom_padding_phone=\u00bb||357px||false|false\u00bb background_last_edited=\u00bbon|tablet\u00bb background_size_tablet=\u00bbcontain\u00bb background_position_tablet=\u00bbbottom_left\u00bb custom_css_free_form=\u00bbselector {||  background-color: var(&#8211;amarillo-calido) !important;||  background-position: -4% 20px !important;||}||||@media screen and (max-width: 980px) {||  selector {||    background-size: 357px;||    background-position: -4% 310px !important;||  }||}\u00bb border_radii=\u00bbon|30px|30px|30px|30px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bb\u00a1Suscr\u00edbete a nuestra comunidad viajera!\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh2&#8243; title_font=\u00bbMontserrat||||||||\u00bb title_text_align=\u00bbcenter\u00bb custom_css_free_form=\u00bbselector h2 {||  font-weight: 400;||}\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bbselector .hsfc-Step__Content {||  background-color: white;||  margin-left: 8%;||  margin-right: 8%;||  display: flex;||  justify-content: space-between;||  border-radius: 30px;||}||||selector .hsfc-Row {||  margin-bottom: 0;||  height: fit-content;||  flex-basis: 85%;||}||||selector .hsfc-FieldLabel {||  display: none;||}||||selector .hsfc-NavigationRow {||  margin-top: 0;||  height: fit-content;||  flex-basis: 10%;||}||||selector .hsfc-NavigationRow__Alerts {||  display: none;||}||||selector .hsfc-Button {||  text-wrap: nowrap;||}||||@media screen and (max-width: 980px) {||  selector .hsfc-Step__Content {||    flex-direction: column;||    gap: 20px;||    margin-left: 20px;||  \tmargin-right: 20px;||    padding-left: 20px;||    padding-right: 20px;||  }||  ||  selector .hsfc-Button {||    width: 100%;||  }||  selector .hsfc-NavigationRow {||    width: 100%;||  }||}\u00bb global_colors_info=\u00bb{}\u00bb]<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/developer\/50204192.js\" defer><\/script><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"hs-form-html\" data-region=\"na1\" data-form-id=\"392393eb-b6ed-4c6a-bffd-c8e67a1b12f6\" data-portal-id=\"50204192\"><\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_css_free_form=\u00bbselector {||  display: none;||}\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CENTRO DE AYUDA \u00bfC\u00f3mo podemos ayudarte?\u00a1Cont\u00e1ctanos! D\u00e9janos comunicarnos contigoComun\u00edcate con nosotrosLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-644","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BUZ | Centro de ayuda: soporte, dudas y contacto 24hrs<\/title>\n<meta name=\"description\" content=\"\u00bfProblemas con tu reserva o necesitas ayuda? En BUZ help center encuentra respuesta a tus dudas de pago, cancelaci\u00f3n o cambios. \u00a1cont\u00e1ctanos!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/buz.com.mx\/fr\/nous-contacter\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BUZ | Centro de ayuda: soporte, dudas y contacto 24hrs\" \/>\n<meta property=\"og:description\" content=\"\u00bfProblemas con tu reserva o necesitas ayuda? En BUZ help center encuentra respuesta a tus dudas de pago, cancelaci\u00f3n o cambios. \u00a1cont\u00e1ctanos!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/buz.com.mx\/fr\/nous-contacter\/\" \/>\n<meta property=\"og:site_name\" content=\"Buz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Viaja-Buz\/61579382609693\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-01T03:08:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Group-9-2.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/\",\"url\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/\",\"name\":\"BUZ | Centro de ayuda: soporte, dudas y contacto 24hrs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/buz.com.mx\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/buz.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Group-9-2.png\",\"datePublished\":\"2026-01-03T04:53:29+00:00\",\"dateModified\":\"2026-10-01T03:08:09+00:00\",\"description\":\"\u00bfProblemas con tu reserva o necesitas ayuda? En BUZ help center encuentra respuesta a tus dudas de pago, cancelaci\u00f3n o cambios. \u00a1cont\u00e1ctanos!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/#primaryimage\",\"url\":\"https:\\\/\\\/buz.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Group-9-2.png\",\"contentUrl\":\"https:\\\/\\\/buz.com.mx\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Group-9-2.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/buz.com.mx\\\/contacto\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/buz.com.mx\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contacto\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/buz.com.mx\\\/#website\",\"url\":\"https:\\\/\\\/buz.com.mx\\\/\",\"name\":\"BUZ\",\"description\":\"Boletos de autob\u00fas en M\u00e9xico al mejor precio\",\"publisher\":{\"@id\":\"https:\\\/\\\/buz.com.mx\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/buz.com.mx\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/buz.com.mx\\\/#organization\",\"name\":\"BUZ\",\"alternateName\":\"Viaja BUZ\",\"url\":\"https:\\\/\\\/buz.com.mx\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/buz.com.mx\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/buz.com.mx\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Group-4.png\",\"contentUrl\":\"https:\\\/\\\/buz.com.mx\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Group-4.png\",\"width\":512,\"height\":512,\"caption\":\"BUZ\"},\"image\":{\"@id\":\"https:\\\/\\\/buz.com.mx\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Viaja-Buz\\\/61579382609693\\\/\",\"https:\\\/\\\/www.instagram.com\\\/viaja.buz\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@ViajaBuz\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"BUZ | Centre d\u2019aide : support, questions et contact 24h\/24","description":"Vous rencontrez des probl\u00e8mes avec votre r\u00e9servation ou avez-vous besoin d'aide ? Dans le centre d'aide de BUZ, vous trouverez des r\u00e9ponses \u00e0 vos questions concernant les paiements, les annulations ou les modifications. Contactez-nous !","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/buz.com.mx\/fr\/nous-contacter\/","og_locale":"fr_CA","og_type":"article","og_title":"BUZ | Centro de ayuda: soporte, dudas y contacto 24hrs","og_description":"\u00bfProblemas con tu reserva o necesitas ayuda? En BUZ help center encuentra respuesta a tus dudas de pago, cancelaci\u00f3n o cambios. \u00a1cont\u00e1ctanos!","og_url":"https:\/\/buz.com.mx\/fr\/nous-contacter\/","og_site_name":"Buz","article_publisher":"https:\/\/www.facebook.com\/people\/Viaja-Buz\/61579382609693\/","article_modified_time":"2026-10-01T03:08:09+00:00","og_image":[{"url":"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Group-9-2.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimation du temps de lecture":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/buz.com.mx\/contacto\/","url":"https:\/\/buz.com.mx\/contacto\/","name":"BUZ | Centre d\u2019aide : support, questions et contact 24h\/24","isPartOf":{"@id":"https:\/\/buz.com.mx\/#website"},"primaryImageOfPage":{"@id":"https:\/\/buz.com.mx\/contacto\/#primaryimage"},"image":{"@id":"https:\/\/buz.com.mx\/contacto\/#primaryimage"},"thumbnailUrl":"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Group-9-2.png","datePublished":"2026-01-03T04:53:29+00:00","dateModified":"2026-10-01T03:08:09+00:00","description":"Vous rencontrez des probl\u00e8mes avec votre r\u00e9servation ou avez-vous besoin d'aide ? Dans le centre d'aide de BUZ, vous trouverez des r\u00e9ponses \u00e0 vos questions concernant les paiements, les annulations ou les modifications. Contactez-nous !","breadcrumb":{"@id":"https:\/\/buz.com.mx\/contacto\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/buz.com.mx\/contacto\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/buz.com.mx\/contacto\/#primaryimage","url":"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Group-9-2.png","contentUrl":"https:\/\/buz.com.mx\/wp-content\/uploads\/2026\/01\/Group-9-2.png"},{"@type":"BreadcrumbList","@id":"https:\/\/buz.com.mx\/contacto\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/buz.com.mx\/"},{"@type":"ListItem","position":2,"name":"Contacto"}]},{"@type":"WebSite","@id":"https:\/\/buz.com.mx\/#website","url":"https:\/\/buz.com.mx\/","name":"BUZ","description":"Billets de bus au Mexique au meilleur prix","publisher":{"@id":"https:\/\/buz.com.mx\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/buz.com.mx\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/buz.com.mx\/#organization","name":"BUZ","alternateName":"Viaja BUZ","url":"https:\/\/buz.com.mx\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/buz.com.mx\/#\/schema\/logo\/image\/","url":"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Group-4.png","contentUrl":"https:\/\/buz.com.mx\/wp-content\/uploads\/2025\/12\/Group-4.png","width":512,"height":512,"caption":"BUZ"},"image":{"@id":"https:\/\/buz.com.mx\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Viaja-Buz\/61579382609693\/","https:\/\/www.instagram.com\/viaja.buz\/","https:\/\/www.youtube.com\/@ViajaBuz"]}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/pages\/644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/comments?post=644"}],"version-history":[{"count":177,"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/pages\/644\/revisions"}],"predecessor-version":[{"id":3490,"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/pages\/644\/revisions\/3490"}],"wp:attachment":[{"href":"https:\/\/buz.com.mx\/fr\/wp-json\/wp\/v2\/media?parent=644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}